Hey dear users!
Thank you for choosing to use our website services. We work hard to make sure your payment experience here is simple, safe, and enjoyable. The following is our payment policy, I hope you will read it patiently.
Supported payment methods
We use North American Bancard LLC (Authorize) as a payment method and support Visa, MasterCard, JCB and American Express.
Payment declined
Here are some common reasons why payments are declined:
Insufficient Account Balance: The user’s payment account may not have sufficient balance to cover the transaction amount.
Wrong payment password or verification code: The user may have entered an incorrect payment password or verification code, causing the payment to be rejected.
Credit card issues: The credit card may be expired, invalid, or blocked. Users need to check that the card’s validity period and payment information are correct.
Security concerns: Payment providers or banks may refuse payments if they suspect a transaction may be fraudulent or risky.
If you are unable to determine why your payment was declined, please contact your bank for more information and to take further action as needed.
Payment security
We take your payment security very seriously. All payment transactions are conducted through secure encrypted channels, ensuring that your personal and financial information is optimally protected.
We do not store your payment information to protect your privacy.
Refund
The refund amount will be returned to your payment account within 1-2 business days. In case of holidays, the refund amount will be postponed.
It may take some time for the refund to arrive, so please be patient.
If you encounter any problems or have questions during the payment process, please contact our customer service Gabriel Tate at any time via email [email protected], and we will reply to you within 1 business day. We’re happy to assist you with your questions and ensure your shopping experience is enjoyable and worry-free.
Finally, thank you for choosing our services. We will continue to work hard to improve and provide you with better services and shopping experience. Happy shopping!
If you have any questions or suggestions, please feel free to contact us.
Thanks!