We sincerely hope you are satisfied with our water purification cup.
However, if you’re not happy with your purchase, don’t worry, we have a simple and friendly returns policy to ensure your shopping experience is a pleasant one.
Purifymecup.com returns are valid for 30 natural days. You have 30 natural days to decide whether to keep your water purification cup. If you are not satisfied with the water purification cup within 30 natural days, we will provide a return and a full refund. Before returning the product, you need to contact customer service Gabriel Tate via email [email protected] to make a request. We will process your return order within 1-2 business days.
When returning your water purification cup, your water purification cup needs to meet the following conditions:
1) Return requests need to be made within 30 natural days after receipt. If it exceeds 30 natural days, we may not be able to accept your return request.
2) The returned water purification cup can be in new or lightly used condition, but it needs to come with all original packaging, gifts and return labels (the return label will be included in the original packaging of your water purification cup when shipped).
3) The water purification cup has no obvious signs of use or human damage.
Return and exchange application method
If you need to return or exchange goods, you can contact customer service Gabriel Tate at [email protected] to apply for a return or exchange.
Return order processing time
We understand that return processing time is important to you, and we will process your return order within 1-2 business days.
Purifymecup.com’s return order processing time is Monday-Friday/11:00 AM-7:00 PM (EST).
Our return order cutoff time is 7:00 PM (EST), Monday-Friday, return orders placed after 7:00 p.m. Monday-Thursday will be prioritized at 11:00 a.m. the following day.
Return orders after 7:00 PM (EST) on Friday will be processed next Monday. (Orders will not be processed during holidays)
If the order has not been processed for more than 2 business days, please contact customer service Gabriel Tate at [email protected] and we will give priority to processing it for you.
Return process
If you are not satisfied with our water purification cup, you can return it by following the steps below after making a return application:
1) Fill out the return label in the packaging box.
2) Ship the water purification cup along with the original packaging and return label to 2745 Stafford Dr, Mansfield, Ohio, 44904, and send the logistics information and courier number to customer service Gabriel Tate at [email protected]
3) After receiving the water purification cup, we will arrange a refund for you.
Return shipping costs
f the water purification cup you receive has quality problems such as wear and tear, you can contact customer service Gabriel Tate by sending an email to [email protected] We will provide you with a return and refund service, and the shipping costs will be borne by Purifymecup.com.
If you need to return the product because you don’t like the style of the water purification cup or for other reasons of personal preference, please contact customer service Gabriel Tate by sending an email to [email protected]. We will provide you with a return and refund service, but the shipping costs will be borne by the customer.
Exchange process
If you need to exchange the product within 30 natural days after signing for it, you can follow the following process after making the exchange application:
1) Pack the water purification cup in its original packaging, including the gift you received, and send the water purification cup to 2745 Stafford Dr, Mansfield, Ohio, 44904.
2) After the express delivery, please send the logistics information and express tracking number by email to [email protected] and contact our customer service Gabriel Tate so that you can re-delivery as soon as possible after we receive it.
Exchange shipping fee
If the water purification cup you receive needs to be exchanged due to quality problems such as wear or shipping errors, please contact customer service Gabriel Tate by sending an email to [email protected], and we will reship it for you. The shipping cost will be paid by Purifymecup.com bear.
Refund amount
1) Refund processing method for successful returns
After the return is successful, your refund amount will be fully returned to your payment account within 1-2 business days.
2) Refund processing method for canceled orders
After successfully canceling your order, your refund will be fully refunded to your payment account within 1-2 business days.
It may take some time for the refund to arrive, so please be patient.
About the cost of secondary listing
Please note that you do not need to pay for secondary listings.
Return and exchange address
Our return address is 2745 Stafford Dr, Mansfield, Ohio, 44904.
If you need to return or exchange goods, you need to apply in advance. All returns and exchanges without prior communication will not be processed.
If you have any questions about our return policy, please feel free to contact our customer service Gabriel Tate via email at [email protected] or phone +(1)(316) 624-2116 and we will reply to you within 1 business day.
We want you to be completely satisfied with our water purification cups, but if that’s not the case, we’ll do our best to make sure your return experience is a pleasant one.
Thank you for choosing our water purification cup and wish you a happy life!