We know that you can’t wait to receive your long-awaited water purification cup.
We attach great importance to your order. In order to ensure that you can receive your favorite water purification cup as soon as possible, here is our shipping policy:
Free UPS Express shipping on orders over $300 (we currently only sell in the US)
Order processing time
Once you place an order, we will process your order as soon as possible, usually within 1-2 business days after placing the order.
Purifymecup.com order processing hours are Monday-Friday/11:00 AM-7:00 PM (EST).
Our order cutoff time is 7:00 PM (EST), Monday-Friday, orders placed after 7:00 p.m. Monday -Thursday will be prioritized for processing at 11:00 a.m. the following day.
Orders after 7:00 PM (EST) on Friday will be processed and shipped next Monday. (Orders will not be processed during holidays)
If the order processing time exceeds 2 business days, please contact our customer service Gabriel Tate via email [email protected], and we will handle it for you immediately.
Shipping time
After the order is processed, we will arrange shipment for you as soon as possible. Generally, you can receive the water purification cup within 2-4 business days after shipment. If there is a holiday, it will be postponed.
We use reliable UPS Express as our shipping method to ensure your water purification cup is well taken care of during transit.
Shipping time varies by region, but we will try our best to ensure the shortest waiting time.
If the shipping time exceeds 6 business days, please contact our customer service Gabriel Tate via email [email protected] in time, and we will refund or re-ship the product for you.
Delivery time
From the date we process your order, it will take approximately 3-6 business days for you to receive the item. If there is a holiday, it will be postponed. Details are as follows:
1) We usually need 1-2 business days to process your order.
2) For orders shipped via UPS Express, our shipping time is 2-4 business days.
Note: If you do not receive the water purification cup within 8 business days after placing the order, please contact our customer service Gabriel Tate at [email protected] and we will arrange a refund or resend for you.
Shipping cost calculation
We provide you with UPS Express delivery service, and the shipping time is 2-4 business days.
Our shipping address is: 2745 Stafford Dr, Mansfield, Ohio, 44904.
Order Total | Shipping Method | Shipping Costs |
≤$300.00 | UPS Express | $6 |
Above $300.00 | UPS Express | Free |
About consumption tax
We do not charge consumption tax. If consumption tax is incurred, customers need to pay it themselves.
Package
We will pack your water purification cup in a cardboard box and add plastic foam paper inside to prevent collision or squeezing to minimize potential shipping damage.
The package contains the water purification cup you purchased, our gifts, and a return label (the return label will be required to be returned when returning the product, so it is recommended to keep it properly).
After the packaging process is complete, we inspect the packaging to make sure everything meets our standards.
Packaging size: 11.81*11.81*15.74 inch
Product weight: About 4 lbs
About order information
Before you hit the pay button, make sure you’re ready. Double-check that the recipient’s information, phone number, email address, and shipping address are accurate.
We are unable to make any changes to the recipient details once your order has been dispatched.
Sign for order
We recommend that you sign for receipt in person. If someone else signs for it, please make sure your package is not lost.
When signing for your order, please check the integrity of the packaging and the condition of the product. If there is any damage or discrepancy with your order, please reject the order and contact our customer service Gabriel Tate immediately at [email protected] and we will arrange an exchange or refund for you.
We recommend that you keep the original packaging of the water purification cup when signing for it in case you need to return or exchange it later.
Questions You Might Be Concerned About
1. Which countries can orders be shipped to?
We currently only sell in the United States. We ship from 2745 Stafford Dr, Mansfield, Ohio, 44904.
In order to ensure the quality of our services, we currently only sell in the United States. If there are any subsequent adjustments, we will announce them on the website without prior notice.
2. Can I cancel the order?
After the order is successfully paid, you can check the status of your order in your account orders details.
You can change the order information or cancel the order within half an hour after placing the order and the order has not been processed.
After half an hour, our order will enter the packaging process. Once packaging is completed, the order cannot be canceled.
After successfully canceling the order, the refund will be returned within 1-2 business days, please be patient.
3. How to check my order information?
After shipment, if you want to check the order information, you can check the progress through the track order page.
When your water purification cup leaves our warehouse, you will receive an email containing your UPS Express order number. This way you can track the whereabouts of your package in real time and feel more confident.
4. What if my water purification cup is lost during transportation?
Although we will do our best to ensure that your water purification cup arrives safely, if in the unfortunate event that your water purification cup is lost, don’t worry!
Please contact Gabriel Tate promptly at [email protected] and provide your order number, and we will assist you to solve the problem.
We hope this shipping policy gives you a clearer understanding of our services.
If you have any questions or special requests, please feel free to contact our customer service Gabriel Tate via email [email protected] and we will reply to you within 1 business day. We will do our best to solve your problem and make sure you are satisfied with your purchase.
Thank you for choosing our water purification cup! Happy shopping!